Shipping & Returns

Thank you for shopping at GANAPA PUSTAKA We want you to be completely satisfied with your purchase. This policy outlines the guidelines for returning or exchanging items purchased from our website.

Returns:

• We accept returns of unopened and undamaged books within 5 to 7 days of purchase.

• Opened books or books showing signs of wear and tear are not eligible for return.

• To initiate a return, please contact us at ganapapustaka@gmail.com or call us at 7619367740 within the return window. We will provide you with instructions on how to return the item.

• You are responsible for the cost of return shipping.

• Once we receive the returned item and verify its condition, we will issue a full refund to the original payment method.

Exchanges:

• We offer exchanges for incorrect items or damaged items received upon purchase.

• To initiate an exchange, please contact us at ganapapustska@gmail.com or call us at 7619367740 within 5 to 7 days of receiving your order.

• We will ship the replacement item to you free of charge.

Exceptions:

• Special order items, downloadable products, and used books are not eligible for return or exchange.

• We reserve the right to deny any return or exchange request that does not comply with this policy.

Additional Information:

• Please include a copy of your original packing slip or receipt with your return.

• We recommend using a trackable shipping method for your return.

• We are not responsible for lost or damaged items during return shipping.

We appreciate your understanding!

Contact Us:

If you have any questions about our return and exchange policy, please don't hesitate to contact us at:

• Email: ganapapustaka@gmail.com

• Phone: 7619367740